Orders and payments · Colombia
Help customers and staff understand the whole order.
A payment confirmation, invoice and completed delivery are different events. Their references and next steps should remain clear.
Describe your projectAgree the business information
Responsible reviewers approve the seller, offer, currency, prices, tax and invoice inputs, refunds and support. Clarify whether COP is displayed, charged or received at settlement. Confirm client-owned accounts and actual provider capabilities.
Connect the records
Relate the quote, accepted order, pending payment, confirmation, invoice, delivery and refund. Do not treat a browser success screen as proof that every record agrees.
Test and reconcile
Include repeats, late confirmations, declines, interruptions, refunds and unmatched records. Compare provider, application, invoice and bank information. Name who resolves differences and maintains settings. See data planning and DIAN and payment resources.